Fixed Term Appointment


10 November 2019

Jakarta, Indonesia




Job Title               : ICT Assistant, G5, Jakarta, Indonesia

Job ID                   : 26701

Location              : Asia and Pacific

Full/Part Time     : Full-Time

Regular/Temporary: Regular

Closing Date       : 10 November 2019 (5 pm Jakarta time)

Duration               : One year (renewable)

Duty Station        : Jakarta, Indonesia


Organizational Setting

The Information Technology (ICT) Assistant is located in Country Office (CO) and reports directly to the Operations Manager.


Job Purpose

Under the overall guidance of the Representative and direct supervision of the Operations Manager, the ICT Assistant provides supports in the execution of ICT services for UNFPA Indonesia Country Office, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance organizational productivity. The incumbent will also assist with administrative functions as necessary.

The ICT Assistant works in close collaboration with the Operations, Programme and project teams if necessary for resolving ICT-related issues. The ICT Assistant should promote a client-oriented approach.


Main Tasks & Responsibilities

1. Support the implementation of ICT management systems and strategies, focusing on achievement of the following results:

  • Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
  • Provide support to the use of Atlas (UNFPA’s implementation of Enterprise Resource Planning) functionality for improved business results and improved client services.

2. Ensuring effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

  • Performs specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;
  • Assists in the installation of commercial and in-house developed software and related upgrades;
  • Assists in upgrading patch and anti-virus programmes on a timely basis;
  • Monitors the file server traffic, usage and performance on a frequent and regular basis;
  • Supports users in backing up and restoring their files, as well as in virus detection, removal and prevention;

3. Assists in ensuring ICT security in the office:

  • Ensures that desktop, laptop and server passwords and related policies are in line with established corporate standards;
  • Normal users do not have administrative rights to their PCs and portable computers;
  • Unauthorized software is not loaded onto computers.

4. Support networks administration, focusing on the following:

  • Trouble-shooting and monitoring of network problems;
  • Responds to user needs and questions regarding network access;
  • Backup and restoration procedures for local drives;
  • Maintain backup logs;

5. Provide administrative support, focusing on the following:

  • Maintains an up-to-date inventory of software and hardware;
  • Maintains a library of ICT related reference materials;
  • Provides ICT support to key events


Qualifications and Experience


  • Completed Secondary Level Education with relevant certifications in hardware and software management and application. University Degree in Computer Science desirable.
  • Microsoft Certified Professional (MCP) is an advantage.

Knowledge and Experience:

  • 5 years of relevant working experience in network administration and use of hardware/software, and telecommunication facilities preferably with the knowledge of database packages, and experience in web design.
  • Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP;
  • Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems;
  • Some experience in client support, such as, a Help Desk or User Support Unit;


Fluency in oral and written English and Bahasa Indonesia is required.


Required Competencies


  • Exemplifying integrity
  • Demonstrating commitment to UNFPA and the UN system
  • Embracing diversity in all its forms
  • Embracing change

 Core Competencies:

  • Achieving Results  
  • Being Accountable
  • Developing and Applying Professional Expertise/Business Acumen
  • Thinking analytically and Strategically
  • Working in Teams/Managing Ourselves and our Relationships
  • Communicating for Impact

Functional Skill Set:

  • Managing the organization’s resources
  • Developing ICT standards and applications
  • Managing data, information and work flow



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